Return policy

Scan2Remember - Return & Refund Policy Terms effective: october 2, 2025

At Scan2Remember, we understand that memorial products are deeply personal. We're committed to ensuring you're completely satisfied with your QR Memorial purchase.

14-Day Satisfaction Guarantee We offer a full 14-day money-back guarantee on all QR Memorial products. If you're not completely satisfied, we'll make it right.

Return Eligibility You may return your QR Memorial within 14 days of delivery if:

  • The product is unused and in original packaging
  • The QR code has not been activated
  • All original materials are included (keepsake box, setup guide)
  • The product shows no signs of installation or outdoor placement

How to Initiate a Return

  1. Contact our support team at support@scan2remember.com 
  2. Provide your order number and reason for return
  3. We'll email you a prepaid return shipping label within 24 hours
  4. Pack the memorial securely in original packaging
  5. Drop off at any carrier location

Return Shipping

  • We provide FREE return shipping labels for all returns
  • Returns typically arrive at our facility within 5-7 business days
  • You'll receive tracking information to monitor your return

Refund Process

  • Refunds are processed within 3-5 business days of receiving your return
  • Full purchase price will be refunded to your original payment method
  • Digital memorial page fees are non-refundable if already activated
  • Refunds typically appear in your account within 7-10 business days

Non-Returnable Items The following cannot be returned:

  • QR Memorial pages that have been activated and personalized
  • Custom engraved products with personalized text
  • Digital memorial services after content has been uploaded
  • Installation services after completion
  • Gift cards and promotional items

Damaged or Defective Products If your memorial arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Send photos of the damage
  • We'll ship a replacement immediately at no cost
  • No need to return the damaged item
  • Expedited shipping available if needed

Exchange Policy We're happy to exchange your memorial for:

  • Different size or material
  • Corrected engraving errors (our responsibility only)
  • Upgraded product (pay the difference)

Contact us at support@scan2remember.com to arrange an exchange.

Grief-Sensitive Support We understand you may be going through a difficult time. Our support team is trained to handle sensitive situations with care and compassion. We're here to help, not to add stress.

If you need to return a memorial due to changed circumstances, we'll work with you to find the best solution.

Questions About Returns?

We typically respond within 24 hours during business hours.

Special Circumstances If you're experiencing financial hardship or extenuating circumstances related to your loss, please contact us directly. We'll work with you to find a compassionate solution.

International Returns For customers in Australia and other international locations:

  • Same 14-day return policy applies
  • Return shipping labels provided for your country
  • Refunds processed in local currency
  • Allow 10-14 days for international return shipping

Our Commitment Your satisfaction and peace of mind matter to us. If there's any issue with your memorial, we'll make it right—no questions asked.

This policy is designed to give you confidence in your purchase during an already difficult time.

Contact Information Scan2Remember [Your business address] Email: support@scan2remember.com Phone: [Your phone number] Hours: Monday-Friday, 9am-6pm EST

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